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The Right Fit

Terms and Conditions

Please note our returns address is not the same as our registered business address. 

Please read carefully all information concerning our guidelines, terms and conditions before committing to any of our products. You should understand that by ordering/purchasing any of our products, you agree to be bound by these terms and conditions.


  1. The products you are buying are preloved items that may have minor flaws.

  2. Preloved means they are second-hand items that have been previously owned or used.

  3. Their condition may vary, with some showing signs of use while others may be in newer condition or still have tags attached. The latter does not exempt them from imperfection.

  4. Any imperfections or damage are documented by Love It Again Bridal and will be communicated to you prior to purchase or by listing. We do not provide refunds based on highlighted defects or normal wear and tear.


  1. Please note that gown sizes may differ from high street sizes. While our consultant can provide advice on the best size for you, the final decision and confirmation must be made by you.

  2. Love It Again Bridal cannot be held responsible for any changes in your size or body shape between the purchase date and the wedding date.

  3. During dress collection or by website listing, we will identify any wear and tear or defects on the dress. You will be asked to confirm your satisfaction with the condition, and refunds will not be offered based on highlighted wear and tear.

Deposits and Payments

  1. You must keep your receipt as proof of purchase. We accept various forms of payment including cash, credit or debit card, bank transfer, and PayPal. However, we do not accept checks or postal orders.

  1. If you choose to use PayPal Credit, you have the option to pay in installments. Please note that any financing arrangements are directly between you and the finance provider.

  2. If you want to reserve an item for purchase, we will require a non-refundable deposit. This deposit will be deducted from the total cost of your purchase, and the remaining balance must be paid within 7 working days, unless otherwise agreed upon in writing.

  3. While it is not mandatory to pay a security deposit, please be aware that if you do not secure your item, it may be purchased by someone else. Love It Again Bridal reserves the right to resell the item if the balance is not settled within the agreed time frame.

  4. Deposits cannot be transferred to other customers or goods. In the event that your circumstances change or your event is cancelled, your security deposit must still be paid in full and is non-refundable.


  1. Please note that we are unable to provide refunds for any altered items or for items that you have attempted to repair yourself, starting from the date of your purchase.

  2. While we can recommend a seamstress, you accept the final decision on your choice of seamstress is made by you.

  3. If you decide to have any alterations done, please understand that your agreement for those alterations is with your chosen seamstress, and we cannot be held responsible for any issues that may arise during or after the alteration process.

Care Instruction

  1. To care for your dress, please follow the manufacturers care instruction.

  2. We cannot be held responsible for any loss or damage, arising from cleaning the product yourself or by a professional cleaner.

Refunds and Returns

All Purchases

  1. Refunds are offered in accordance with your Statutory Rights ONLY.

  2. We keep a record of defects/imperfections. We do not offer refunds for highlighted faults/wear and tear/imperfections at time of purchase.

  3. You are responsible for returning the item to us and any delivery costs, incurred.

  4. We will only be able to refund the original payment method, to the person who originally purchased the item.

  5. To receive a refund, please provide proof of purchase and ensure that the item is in a condition suitable for resale, unless it is faulty.  

  6. We cannot offer refunds for items that have been altered or where repair attempts have been made.

  7. Once we receive the item, we will inspect it, and if we find any damage, alteration, or unsuitability for resale, we may decline the refund.

  8. Please email us at to advise us you wish to return your item


Instore –

  1. You have 30 days from the date of purchase, in which to return your item, should it be faulty or significantly not as described.  Refunds cannot be given, for any other reason -  for example: No longer want the item

  2. The above Terms and Condtions, listed under "All Purchases" also apply.


Online/Off Premises -

  1. Love It Again Bridal will accept returns within 14 days of the delivery date, in accordance with your Statutory Rights. If you would like to return the item, please notify us within the 14 day period, otherwise you may forfeit your rights to return the item.

  2. The above Terms and Condtions listed under "All Purchases" apply.


Social Media

  1. I understand and agree, that Love It Again Bridal, may continue to use any photographs they may have had of the dress detailed in this contract, for the purposes of advertising and marketing.

  2. I understand and agree, that Love It Again Bridal, may use any photographs taken of me throughout the dress buying process, for the purposes of advertising and marketing.


Cancellation Policy – Online/Distance

  1. Your right to cancel starts from the moment you place your order and ends 14 days from the date your goods are delivered to you or your nominated neighbour or safe place or the from the date of the last item that comes into your physical possession, in the case of multiple deliveries from the same order. Weekends and Public Holidays are included.

  2. Any requests for cancellation outside of this date will not be considered.


Adjustments to Terms and Conditions

  1. Our terms and conditions may be revised and updated periodically to reflect changes in market conditions, technology, payment methods, laws and regulations, and our system's capabilities.

  2. When you place an order for garments, you will be bound by the policies and terms and conditions that are in effect at that time. However, if any changes are required by law or governmental authority, they will apply to previous orders as well.

  3. Additionally, if we inform you of any changes before sending the Shipping Confirmation, we will assume that you have accepted the updated terms and conditions unless you notify us otherwise within seven working days of receiving the garments.

Box Delivery

Our Shipping Policy

Shipping Policy

Standard Courier Delivery

All orders are dispatched via Evri.

Deliver to Home or Workplace £4.44

Deliver to Home or Workplace with Safe Place £5.24

Deliver to local Parcel shop: £3.88

Safe place – please enter details at checkout.

Click here to find your nearest pick up point and enter the address at checkout.

Items are usually dispatched within 3 – 5 working days (Monday to Friday, excluding bank holidays) from the date of your order and typically arrive with you, 1-3 days after the date of dispatch.

Local Delivery

Deliveries to the following local postcodes, incur a £5.00 delivery charge: ME14, ME15, ME16, ME17

For the above postcodes, delivery is usually within 2 to 4 working days of your order. (Monday to Friday)

General information

Unfortunately we are unable to ship outside of the United Kingdom.

We aim to dispatch your items within 3-5 working days of the date you ordered.

Delivery is usually within 1 – 3 days of dispatch (Monday to Friday).

We reserve the right to amend our delivery charges and timings at any time.

We reserve the right to amend our choice of courier.

If your delivery is late, missing or damaged, please notify us immediately -

We commit ourselves to a sustainable ethos. Therefore your parcels may arrive in pre used packaging. For further information, visit

We do not cover the delivery costs of returning unwanted items to us.

Please note our returns address IS NOT the same as our registered business address. The returns address will be detailed upon our acknowledgement of your return.  

Your statutory rights are not affected.

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